Statement on the protection and collection of personal data and their use

OPG Brankica Borivić (viktoria-naturally.com) undertakes to provide protection to customers' personal data, in such a way that it collects only necessary, basic data about customers/users that are necessary to fulfill our obligations; informs customers about the method of use
of collected data, regularly gives customers the option of choosing about the use of their data
data. All user data is strictly kept and is available only to employees who need this data to perform their work. All employees of OPG Brankica Borivić (viktoria-naturally.com) and business partners are responsible for respecting the principles of privacy protection.

OPG Brankica Borivić (viktoria-naturally.com) is not responsible for possible damage to
computer created by downloading files from this website or from websites up to
which visitors/readers come via a link from this website.

Any changes to the privacy policy will be posted in a timely manner on this page or
made available to users in some other suitable way.

1. General

1.1 These Privacy Protection Rules (hereinafter referred to as "Rules") explain how OPG Brankica Borović, OIB no. 56017956162, with headquarters in Radučić, Kutlače 15 (hereinafter referred to as "Viktoria pridrona kosmetika") collects, uses and manages your personal data. OPG Brankica Borović is dedicated to protecting and respecting your privacy. Please read this Policy carefully to find out why and how we collect your data, and how we use it.

Regarding the personal data we collect, OPG Brankica Borović. is the "manager of personal data processing", that is, the entity that determines the purpose and manner in which the data will be processed.

If you wish to contact us regarding your personal data or these Rules, please use the contact details below:

Business name: OPG Brankica Borović
Address: Kutlače 15 Radučić 22300 Knin
Phone number: +385 95 512 5848
If you want to contact us by email, write to us at office@viktoria-naturally.com

1.2 In case of any questions or requests, please contact us at office@viktoria-naturally.com

2. Website visitors

2.1 If you are a visitor to the website viktoria-naturally.com, but you have not registered on it, we save only your cookies selected when you come to the website.

2.2 If you are a Facebook user and have visited our Viktoria natural cosmetics Facebook page, Meta Facebook Ireland Ltd (4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland) and OPG Brankica Borović are the joint controllers of your personal data. More about the processing of personal data by Facebook at https://hr-hr.facebook.com/privacy/explanation

2.3 If you are a user of other social media and contacted us through them (Instagram, Tik Tok, etc.), we process personal data only in order to contact you back. We are responsible for all our posts and messages via Viktoria natural cosmetics social media, and the owners of these social networks do not necessarily share our views and vision.

3. Customers
3.1 Viktoria natural cosmetics provides a unique shopping experience for everyone. Visitors do not register, but shop as a guest. In this case, we process the data we need for the sale and delivery of the purchased goods. These are the following data:

– Your identification data: first and last name
– Your contact information: product delivery address (street and house number, place, postal code); address for invoice delivery (street and house number, place, postal code); phone, email address
- Data on accessing and using the online store: IP address, device, date and time of access
- Cookies: information about your IP address and date of acceptance of cookies. More about cookies. Use of cookies

3.2 We process your personal data for the following purposes:

- For running an online store and enabling purchases, execution of contracts for the purchase of goods and delivery. The basis for the processing of your personal data is the execution of our contract

– For the purposes of sending online store offers. Viktoria natural cosmetics in this case retains a legitimate interest as the reason for processing your personal data. It's easy to ask to stop sending offers.

– For the purposes of fulfilling our legal duties (consumer complaints, complaints, etc.)

– For other purposes with legitimate interest (for example security measures).

4. Who has access to your personal data?

We consider personal data a business secret and protect them as such in accordance with applicable laws and best practices. Third parties have the right to access and process your personal data when:

- they provide us with services and products necessary for our regular business (delivery, advertising, etc.). They then process your personal data exclusively in accordance with our instructions;

- as competent authorities, when conducting supervision over the legality of our business and in the case of court and other similar proceedings. In that case, they process your personal data in accordance with their legal powers.

5. Protection and transfer of personal data

The protection of your personal data is important to us. We constantly apply modern methods of protection and access control to data resources that contain personal data. The resources we use to process personal data are protected.

We keep your personal data in the territory of the European Union. Only exceptionally do we transfer your data to third countries (third countries do not include other European Union countries). In this case, the transfer takes place on the basis of a decision on the adequacy of the European Commission or only after the recipient of personal data from a third country undertakes to act in accordance with the valid standard contractual clauses approved by the European Commission.

6. Personal data retention period

If you are a customer, we retain your purchase data for a period longer than one year.

We delete the personal data we hold after a period of 6 years has passed since your last purchase (limitation period of 5 years, increased by 1 year for deletion).

If we process your personal data based on our legitimate interest, we keep them as long as our legitimate interest exists, and we delete them within a period of 1 year from the termination of our legitimate interest.

7. Your rights

7.1 We reserve the right to verify your identity if you decide to use one or more of your rights listed below (for the purpose of protecting your personal data).

7.2 Exercising your rights is free of charge unless the period between requests is less than 6 months, if you repeatedly request all of your personal information in writing or the transfer of your personal information, then we may request reimbursement of costs before taking such action.

7.3 Exercise your rights by sending a message to office@viktoria-naturally.com. Upon receipt of the message, we will send you a confirmation of proper receipt of your request.

7.4. You have the right to ask us for confirmation as to whether we are processing your personal data, as well as access to your personal data that we are processing. Request correction of incorrect personal data or supplement them. You have the right to download and request the transfer of your personal data. If you withdraw your consent to the processing of your personal data or when our legal basis for processing personal data ceases or in other cases provided for by the General Regulation on the Protection of Personal Data, you have the right to ask us to delete your personal data. The right to object to the processing of personal data as well as to our way of handling your personal data in general.

You have the right to withdraw your consent for further processing of personal data at any time.

If you dispute the accuracy of your personal data or in other situations provided for by the General Regulation on the Protection of Personal Data, you have the right to ask us to limit the processing of your personal data until such a situation is resolved.

The right to object to the supervisory authority. At any time, you have the right to file a complaint with the competent authority for the protection of personal data - the Agency for the Protection of Personal Data (www.azop.hr), regarding the processing and protection of your personal data.

8. Notice about cookies
In order for this website to work properly, for us to be able to make further improvements to the site, in order to improve your browsing experience, this site must save a small amount of information (Cookies) on your computer.

Over 90 % of all websites use this practice, but according to the regulations of the European Union from 03.25.2011. we are obliged to ask for your consent before saving cookies. By using the website, you agree to the use of cookies. By blocking the cookie, you can still browse the site, but some of its features will not be available to you.

What is a cookie?
A cookie is information saved on your computer by the website you visit. Cookies usually store your settings, settings for the website, such as your preferred language or address. Later, when you open the same web page again, the internet browser sends back the cookies belonging to that page. This allows the site to display information tailored to your needs.

Cookies can store a wide range of information including personal information (such as your name or e-mail address). However, this information can only be saved if you allow it - websites cannot gain access to information that you have not given them and cannot access other files on your computer. The default activities of saving and sending cookies are not visible to you. However, you can change your internet browser settings so that you can choose for yourself whether to approve or reject requests to save cookies, delete saved cookies automatically when you close your internet browser, and the like.

How to disable cookies?
By turning off cookies, you decide whether you want to allow cookies to be stored on
your computer. Cookie settings can be controlled and configured in your website
browser. For information about cookie settings, select a web browser that
use. • Chrome • Firefox • Internet Explorer 9 • Internet Explorer 7 and 8 • Opera (page in English) • Safari (page in English)

If you disable cookies, you will not be able to use some of the functionalities on the websites.

What are temporary cookies?
Temporary cookies or session cookies are removed from the computer when the Internet browser is closed. Websites use them to store temporary data, such as items in your shopping cart.

What are persistent cookies?
Permanent or saved cookies remain on the computer after closing the Internet browser program. With them, websites store information, such as your login name and password, so you don't have to log in every time you visit a particular site. Persistent cookies will stay on your computer for days, months, even years.

What are first-party cookies?
First-party cookies come from the website you are viewing and can be permanent or temporary. With these cookies, websites can store information that they will use again the next time you visit that website.

What are third-party cookies?
Third-party cookies come from advertisements from other websites (such as pop-up or other advertisements) that are placed on the website you are viewing. With these cookies, websites can track Internet usage for marketing purposes.

Does viktoria-naturally.com use cookies?
Yes, with the primary goal of making our websites a better user experience for you
experience.

What cookies does viktoria-naturally.com use and why?
Temporary cookies (Session cookies) – these are temporary cookies that expire (and are automatically deleted) when you close the Internet browser. We use session cookies to enable access to content and enable commenting (things you have to do when you log in with your information on a website).

Persistent cookies – these usually have an expiration date far in the future and will remain in your browser until they expire, or until you manually delete them. We use persistent cookies for functionalities such as the "Stay logged in" tickbox, which makes it easier for users to access as a registered user. We also use persistent cookies to better understand user habits, so we can improve the website according to your habits. This information is anonymous - we do not see individual user data.

Are there third-party cookies on the website?
There are several external services that store limited cookies for the user. These cookies are not set by this website, but some are used for the normal functioning of certain features that make it easier for users to access content. We currently enable:

Attendance measurement

Additional information about turning off cookies
There are currently several websites to disable the storage of cookies for different services. You can get more information at the following links:

http://www.allaboutcookies.org/
http://www.youronlinechoices.eu/