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General terms

Information about us:
OPG Brankica Borović
Kutlače 15 Radučić
22300 Knin
E-mail address: office@viktoria-naturally.com
Phone: +385 95 512 5848
OIB: 56017956162
Business bank: PRIVREDNA BANKA ZAGREB (PBZ) dd
IBAN: HR6723400093111580446
SWIFT code: PBZGHR2X

By using these websites, the End User/Buyer confirms that he is familiar with and agrees with the General Business Conditions and all other business items.

The seller is OPG Brankica Borović, Kutlače 15 Radučić, 22300 Knin, Croatia. The end user is the visitor of these pages, and the buyer is the visitor of the pages who fills out an electronic order and makes payment via a general payment slip/virman/internet banking or cash on delivery.

We deliver via delivery services GLS, HP..., and in most cases the goods are sent for delivery on the same or the next working day after receiving the payment, if the payment is received by 12 o'clock. If you have chosen to pay for the goods upon collection (cash on delivery), in most cases the goods are sent for delivery on the same or the next working day from the receipt of the order, provided that the order is placed before 12 noon.

OPG Brankica Borović provides an online service through its website at the domain www.viktoria-naturally.hr, on the World Wide Web - Internet.
The procedure and conditions of purchase/sale of goods through the OPG Brankica Borović store are defined through the following parameters: order, payment, shipment, delivery, return/complaint of goods.
The terms of use prescribe the conditions and rules for End Users and refer to the use of the website www.viktoria-naturally.hr. By using the website, End Users declare that they agree with the General Terms and Conditions of Business and Use and agree to use the website www.viktoria-naturally.hr in accordance with them. The right to use the website is the personal right of the End User, and it cannot be transferred in any way to other natural or legal persons, nor is any user authorized to register other natural or legal persons. The end user is aware of the fact that there are sometimes service interruptions, or events that are beyond the control of OPG Brankica Borović, and accepts that OPG Brankica Borović is not responsible for any data loss that may occur during the transmission of information on the Internet. The End User agrees and accepts that access to the Website may sometimes be interrupted, temporarily unavailable or disabled.

OPG Brankica Borović reserves the right to change or terminate any business segment at any time, including, without limitation, the content, time of availability, as well as the equipment required to access or use the pages. Furthermore, OPG Brankica Borović may stop sending any part of information, or any type of information, may change or terminate any method of data transmission, and may change data transmission speeds, as well as any of their other characteristics.

By using these Internet pages, the End User confirms that he is familiar with and agrees with the General Terms and Conditions of Business and Use. OPG Brankica Borović tells the End User: If you do not agree with the terms of use and rules stated here, please refrain from using this website.

OPG Brankica Borović reserves the right at any time, and without prior notice, if it deems it necessary, to cancel or amend any of the General Terms and Conditions of Business and Use and/or the Data Confidentiality Statement stated here. Therefore, it advises End Users to re-read the information contained in the General Terms and Conditions of Business and Use and the Data Confidentiality Statement from time to time, in order to stay informed about such changes. Continued use of the website even after the publication on the internet of the new changed General terms and conditions of business and use, i.e. the Confidentiality Statement, implies that the User accepts the changes.

All materials found on the www.viktoria-naturally.hr website are the exclusive right of OPG Brankica Borović or are used with the express permission of the copyright holder, trademark and/or design rights holder. Any copying, distribution, transmission, publication, linking, deep linking, or otherwise modifying these websites without the express written permission of OPG Brankica Borović is strictly prohibited! Violation of the General Terms and Conditions of Business and Use may lead to the initiation of legal proceedings and/or to criminal prosecution against the perpetrator for the violation of copyrights, trademark rights, or rights of any other form of intellectual property.
The end user expressly agrees that the use of the website www.viktoria-naturally.hr is the sole responsibility of the end user, so that the company OPG Brankica Borović does not guarantee (I) the consequences that may arise from the use of this website, or (II) the accuracy, reliability or content of any information, services or goods provided through this website.

The End User expressly confirms that OPG Brankica Borović is not responsible for the offensive, inappropriate or illegal behavior of the End User or third parties and that the risk of damages that may arise as a result of the above rests entirely with the End User.

In no case will OPG Brankica Borović be responsible for any damage that may occur as a result of using, or due to the impossibility of using, these websites. The end user expressly confirms that the terms of this chapter apply to the entire content of the website.
In addition to the aforementioned conditions, OPG Brankica Borović will not be responsible, regardless of the cause or duration, for any errors, inaccuracies, or other defects, inappropriateness or unoriginality of the information found on this website, as well as for any delay or interruption in the transmission of information to the end user, for any claims or losses resulting therefrom. None of the above parties shall be liable for any third party claims or losses, including lost profits.

OPG Brankica Borović is not responsible for any content that the user or unauthorized user may post on the website. OPG Brankica Borović reserves the right to change, adjust, modify, delete or remove any content that it deems inappropriate.
The End User confirms that all discussions, ratings, comments, and private messages are of a public and not private nature, and that therefore employees of OPG Brankica Borović can monitor End Users' communications without their knowledge and explicit permission.
The End User agrees to indemnify, and will not hold OPG Brankica Borović liable, from all claims for damages and expenses, including legal representation costs, which may arise from the use of these Internet pages by the End User.
OPG Brankica Borović may terminate the business relationship with any of its End Users at any time.

The user can send his inquiries and comments in writing, by post or e-mail, OPG Brankica Borović will send a written answer by post or e-mail within the legal deadline.
www.viktoria-naturally.hr is the registered domain of OPG Brankica Borović.

OPG Brankica Borović is not responsible for the accuracy or reliability of any opinion, advice, or statement published on the OPG Brankica Borović /shop website by anyone who is not an authorized person of OPG Brankica Borović. Under no circumstances will OPG Brankica Borović be responsible for any loss or damage caused by the End User relying on information obtained via the www.viktoria-naturally.hr website. It is the responsibility of the End User to evaluate the accuracy, completeness or usefulness of any information, opinion, opinion, advice or other content available through the www.viktoria-naturally.hr website.

The seat of OPG Brankica Borović is in Radučić, in the Republic of Croatia. Legal disputes that may arise as a result of the use of these Internet pages (unless otherwise stated in a separate contract) are under the jurisdiction of the court in Knin, and are resolved in accordance with the positive regulations of the Republic of Croatia.
By using these Internet pages, the End User agrees that any dispute or claim arising from, or related to, these Terms, or in connection with their implementation, is under the jurisdiction of the court in Knin.

Language
The language of communication on www.viktoria-naturally.hr is the Croatian literary language

Prices
The prices are expressed in euros (EUR) with a double display of the price in Croatian kuna according to the fixed conversion rate of €1 = HRK 7.53450, they include VAT, they are valid for all payment methods at the time of purchase. Please note that the means of payment in the Republic of Croatia is the Euro, and the customer pays the cost of currency conversion.
The price of goods is determined for each product individually. The process of entering the price on the page for each product is subject to multi-level control, but regardless of this, there is a possibility of error because it is a human factor, and by the nature of things, it cannot be an automatic entry.
Such situations are extraordinary and for them OPG Brankica Borović apologizes to its customers in advance because it will be forced to inform them about the situation, the wrong price for a specific product and the impossibility of delivery according to the customer's specific order.

Order
The process of ordering on the webshop store is described here:
• step 1 – open the page www.viktoria-naturally.hr
• step 2 – find the product you want to buy, click on the "Add to cart" button, then select the desired quantity of the product
• step 3 - when you have finished selecting, go to the shopping cart and click on the "Payment" button
• step 4 – fill in your information regarding billing and delivery of goods
• step 5 – order successfully received
• You will receive our official offer by mail with information about the order.
OPG Brankica Borović will take all necessary measures and engage all possible resources in order to fulfill the delivery of the ordered product within the appropriate period. Your order is considered confirmed and valid only when the account is created.

Contract duration and termination, written objections/complaints, returns, exchange of goods
The sales staff of viktoria-naturally.com guarantees you excellent service and maximum value for money. The contract that the End User enters into with OPG Brankica Borović for the sale of products and services is a one-time contract for the purchase and sale of products or services that is consummated by the delivery of goods or services by OPG Brankica Borović and the payment made by the End User, in case it is not terminated. These General Terms and Conditions are an integral part of the Purchase Agreement between OPG Brankica Borović and the End User.

Pursuant to the Law on Consumer Protection, Article 72, Paragraph 1, the customer has the right to unilaterally terminate the contract, without giving reasons, within 14 days from the day of receipt of the ordered products, that is, the last product from the order.
You can download the standard information form for unilateral contract termination here LINK 
You can terminate the contract using the mentioned form or by any other unequivocal statement in which you express your will to terminate the contract on a durable medium.

In case of termination of the contract, each party is obliged to return to the other what it received on the basis of the contract, in accordance with the provisions of the Law on Consumer Protection. We will reimburse you after the goods have been returned to us. You must return the goods to us without delay, and no later than within 14 days from the day you notified us of unilateral termination of the contract (Article 77 of the Labor Code).

The end customer is obliged to bear the direct costs of returning the goods if he exercises his right to unilaterally terminate the contract, and if the product cannot be returned by mail in the usual way, the end customer can contact OPG Brankica Borović at the info number or email address office@viktoria-naturally.com in order to obtain information on how to return the product. The returned products must be in good condition, unopened, unused and in the original packaging with the declaration and the corresponding invoice. The buyer also bears the cost of any reduction in the value of the goods (Article 77 of the Commercial Code) (unpacked goods, lost documentation and parts, damage, use of the goods, etc.), except for what was necessary to determine the nature, characteristics and functionality of the goods. If the product is returned defective, with major damage or without parts and documentation, and if the same is not delivered within a subsequent period of 8 days, it is considered that the Buyer has not fulfilled his obligation to return the goods, and the Seller is not obliged to return the paid funds in full, but it can be done product impairment assessment.

IMPORTANT: There is no right to unilateral termination of the Agreement for food, nutritional supplements, cosmetics and perfumes based on the Law!
The seller is not responsible for possible damages and other obligations that are in the domain of the delivery service, but in agreement with them will provide top service for each customer. When receiving the goods, it is up to the customer to check the correctness of the order. When picking up the goods, the buyer is obliged to send a complaint to the delivery person on the spot and report the same in writing to mail office@viktoria-naturally.com, because we do not accept subsequent complaints.

REMARKS AND OBJECTIONS
OPG Brankica Borović allows you to submit a written complaint by phone +385 95 512 5848 or by email office@viktoria-naturally.com. In order to determine the specific order against which you have a complaint as quickly as possible, please state the order number and/or invoice number in the complaint. OPG Brankica Borović will confirm the receipt of the complaint in writing without delay, and according to the law, the answer must reach you within 15 (fifteen) days from the date of receipt of the complaint.

The customer has the right to a justified complaint and to return the goods in the following cases:

  • Delivery of goods that were not ordered
  • Delivery of expired goods
  • Delivery of goods that have a fault or damage that did not occur during transport

The deadline for submitting a complaint is 8 days from the receipt of the package.
We do not approve returns of used but correct products!

ONLINE DISPUTE RESOLUTION (AS OF 15.02.2016)
According to the special regulation of the European Union from February 15, 2016, throughout the EU, disputes related to online purchases will be resolved through ODR platform.
In other words, if you encounter a problem during online shopping within the EU (defective product, inability to exchange the product, etc.), you can submit your complaint in a faster and simpler way on the link of the ODR platform.
It is good to know how the platform can be used by consumers and merchants. The objection can be submitted in any of the 23 official languages of the EU.

Payment methods

  1. Direct bank transaction
    When choosing this payment method, you will receive an offer to your email address with all the information required for payment, including the account number to which you need to pay the value of the order together with the shipping costs. You can then make the payment using internet banking or the way you normally pay your bills - through the bank, post office, Fine or similar.
    Upon receipt of payment, we will send you the ordered products.
  2. Payment upon collection (cash on delivery)
    If the buyer decides to pay when taking over the shipment, he is obliged to pay for the same products only when taking them over. The invoice for the ordered product must be paid to the delivery person upon delivery of the ordered product. Payment to the delivery person is possible only in cash.

NOTE: for Burmese payments, the goods are delivered only after we post the payment (according to the bank statements - as a rule, the next working day), so we also ask you to check the status of the shipment beforehand on the phone number +385 95 512 5848

Delivery
The ordered goods are delivered via the contracted courier service or in another way that can be arranged by OPG Brankica Borović. If you receive a notification from the courier service about the arrival of the shipment, you must contact them by phone and arrange for delivery of the shipment. When choosing goods and choosing delivery, the customer is obliged to provide the correct address and phone number for timely delivery or timely information about delivery.
Along with the official offer, the deadline for the delivery of the goods will be specified from the day of payment (which the buyer accepts by paying the offer).
Confidentiality Statement
This statement on data confidentiality refers to the confidentiality of data found on the website www.viktoria-naturally.hr and collected and stored in the databases of OPG Brankica Borović through the use of that website.
OPG Brankica Borović as a service provider of the website www.viktoria-naturally.hr complies with legal regulations with the aim of protecting user privacy.
End users are instructed to read everything stated on this page in order to better understand what information OPG Brankica Borović collects and how it uses it.

An end user who has any questions regarding the confidentiality of data can send an e-mail message to the address office@viktoria-naturally.com
End Users are advised to read this privacy statement carefully. By accessing or using our website, the End User confirms that he has read, understood and agrees with all conditions of data confidentiality and methods of using the www.viktoria-naturally.hr website.
If the End User does not agree with this Confidentiality Statement, we instruct the End User to leave and not access or use the website www.viktoria-naturally.hr
OPG Brankica Borović can change this statement on data confidentiality at any time by publishing the amended text of the statement on data confidentiality. Amendments to the data confidentiality statement come into force immediately after publication on the website www.viktoria-naturally.hr
Each End User is responsible and obliged to periodically review this page and review any changes to the Data Privacy Statement. Continued use of this website by the End User after the entry into force of such changes implies that the End User confirms and accepts all the conditions of the amended Data Privacy Statement.

OPG Brankica Borović collects information that identifies a specific End User. When the End User engages in certain activities on the www.viktoria-naturally.hr website, such as ordering products or services, posting comments, sending feedback, OPG Brankica Borović may ask the End User to provide certain information about himself, such as name and surname, address (including postal code), e-mail address and telephone number. Involvement in Identification activities and provision of personal data is the decision of the End User. If the End User does not provide such mandatory information for a particular activity that requires it, they will not be permitted to engage in such activity.

OPG Brankica Borović will not share the End User's personal data with other parties except in the cases specified in the next point and in the situation when positive regulations require it.

Personal data will be used by OPG Brankica Borović for sending and distributing administrative e-mail messages and data analysis. OPG Brankica Borović may share the End User's personal data with the Goods Distribution Service Providers for fulfilling orders, delivering packages, sending ground mail and e-mail.
The end user has the ability to access and change personal data provided by OPG Brankica Borović. The end user can change any of his personal data by sending an e-mail message to office@viktoria-naturally.com. In that e-mail message, the End User should state his first and last name, address and e-mail address, and what information he wishes to add.

OPG Brankica Borović takes data protection seriously and various precautions have been taken to protect personal data. Unfortunately, no data transmission over the Internet, or any wireless network, can be 100% secure. As a result, although OPG Brankica Borović implements commercially reasonable data protection measures, it cannot guarantee the protection of any information transmitted to or from the www.viktoria-naturally.hr website and is not responsible for the actions of any third party that receives such information. .
Learn more about ours privacy policy.

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